Frequently Asked Questions

1. Can you pick up your merchandise at our warehouse?
You can pick up your merchandise, anytime during our opening hours (MO-FR) (9:00am-5:00pm). When necessary we can make an appointment for you to pick up the merchandise at the time of your convenience. However, make sure you always call us to know if the merchandise is available.

2. Do we deliver?
We deliver at the place of your convenience when the order is at least of 600$ (before taxes). Beside this, a transportation fee will be calculated depending on both the quantity of equipment and the distance from the warehouse. If the delivery is not at the main floor, please make sure you inform us where we should deliver the merchandise to.

3. When do we deliver?
We deliver one day before the event, anytime between 7.00 am and 5pm. If you require a specific delivery time, charges may apply. There will be additional costs for any delivery made after 5 p.m.

4. What are your responsibilities as a tenant at the time we pick up the material?
As a tenant, make sure that both the chairs and the tables are folded, stacked and ready for pick-up. The dishes should be placed in their respective bins and that without any food fragments on them. The glassware should be carefully placed in their respective compartments in order to avoid any damage. Finally, before placing the tablecloths and napkins in their respective bags, make sure they are completely dry and without any remains, this will avoid any mold from building up.

5. Can you rent our material for a longer period of time?
We recommend you to contact us directly at 450-632-3278 for a better pricing. Fees apply for the number of days rented (day the equipment leaves and returns to the warehouse) rather than for the number of days the event takes place.

6. Do you need to make a deposit?
A deposit, equivalent to 35% of the total bill, will be charged at the time you reserve the equipment. The rest of the bill needs to be paid any time before the delivery. If you cancel your reservation, the 35% of deposit will be lost.

7. How can you pay?
You can pay with MasterCard, Visa, Company checks or bank draft. The total payment of the bill needs to be paid before the delivery date.

8. Missing, damaged or broken material?
Any missing, damaged or broken material will be charged after the event. Tablecloths with candle wax on them, with holes from cutlery, with cigarette burns or with pen ink on them will be all charged at the replacement cost.

9. You found missing articles?
A credit will apply when you return the missing articles, within three days after the event.

10. Do you have to clean the dishes?
Simply clean the dishes of any solid food fragments and place them in theirs respective bins. You do not need to wash the dishes.

11. Is it possible to modify the order?
No decrease, cancellation, or change of color is possible one week before the event.

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